Because DAE’s are almost always made to order, purchases will be dispatched within 9 business days after an order has been received and credit verification has been confirmed. Business days are defined as “Monday-Friday” and do not include holidays and weekends. Orders placed on Friday after 12 p.m (Eastern Time) will begin processing on the following Monday. A confirmation email will be sent to customers once the order has been dispatched.
- Kingston, St. Andrew & St. Catherine deliveries are done by bearer services.
- Rural deliveries are done by courier services and/or mail services.
International packages are posted from Jamaica Post and are carried by USPS or DHL. Tracking information is provided after packages are posted. Packages should arrive within 3-5 business days after postage and will require to be signed for upon delivery.
DAE is not liable for any shipping delays, losses or goods damaged during shipping. We strongly value quality control and have made all possible efforts to ensure that the goods sent are in perfect condition.
DAE aims to curate products that are high quality and sturdy craftsmanship. Because each piece is carefully handcrafted and made from natural and upcycled materials, no two items are exactly the same and may contain natural effects.
All refunds/returns/exchanges for custom orders are decided on a case-by-case basis.
If your item is damaged during shipping, please send us photos (within 48 hours) of receipt
1.) the damaged item in the original shipping container,
2.) several photos of the item including the damaged portion
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase along with sending the item back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you receive an exchange, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For local pickups, returns are not accepted. To report a defect due to production, please notify us within 48 hours with photos and a detailed description of the defect. Once your request is accepted, we will work with you in order to arrange an exchange for your item.
If you have any questions, please contact us at firstname.lastname@example.org
RETURNED OR REFUSED PACKAGES
We are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has shipped out from our facilities.
If any package gets returned to us by the carrier, a reshipping fee will be required in order for us to reship the package. This applies for any of the following:
- Packages that the carrier was unable to deliver due to insufficient address
- Customer missed delivery attempts
- Customer failed to pick up package from USPS or DHL access point or post office after delivery was missed.
CUSTOMS AND IMPORT FEES
If you are ordering from outside the USA, your order may be subject to customs and import duties. DAE has no control over these charges and we are not able to tell you if there will be a charge or what the cost might be, as customs policies and import duties differ from country to country.
Any additional charges for customs clearance must be fulfilled by the customer. DAE does not reimburse international duties and/or taxes.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customers are advised to contact their local customs office for more information regarding international duties and taxes.